Clearing Up Certification Confusion – Why the Building Regulation Compliance Certificate (BRCC) Matters
11th November 2024 - By Danelle Vanstone
If you’re a glazing installer, you’ve likely encountered confusion from homeowners about certifications. One of the most common misunderstandings is the belief that there’s only one valid certification, often referred to by a specific brand name. This misconception can make customers anxious, especially since window and door replacements are a substantial investment.
The truth is, any Competent Person Scheme (CPS) can issue the legally required Building Regulation Compliance Certificate (BRCC) for replacement windows and doors that meet building regulations. Certass, for instance, is a licensed CPS that provides the BRCC to confirm compliance. It’s the certificate homeowners need—not a particular brand name.
To clear up this confusion, Certass is taking proactive steps with an educational campaign aimed at informing homeowners about the BRCC and why it’s the certification they should ask for when having replacement windows or doors installed. Here’s what you need to know to address customer concerns confidently and create smoother interactions.
Why the BRCC is Important
The BRCC is a legally required document that self-certifies that a glazing installation complies with Building Regulations. These regulations ensure that windows and doors meet safety and energy efficiency standards, protecting both homeowners and property values. By ensuring that every job is accompanied by a BRCC, installers demonstrate their commitment to quality and compliance.
How to Address Customer Concerns About Certification
Many customers may ask questions about the certification process or may mistakenly believe that only one type of certification is valid. Here are some strategies to help you manage those conversations effectively:
1. Educate Customers on the Role of Competent Person Schemes
Explain that Competent Person Schemes, like Certass, are authorised by the government to issue the BRCC. Let customers know that any certified CPS can provide this legally required documentation, and it serves as proof of compliance with building regulations. This reassurance often helps to clear up confusion.
2. Use Reassuring Language
When discussing certification, use language that builds customer trust. Instead of simply listing technical details, focus on how the certification protects them. For instance:
“The BRCC is issued by any licensed Competent Person Scheme and confirms that your installation is registered with Local Authority Building Control, meeting relevant regulations. This means you’re covered in terms of safety, energy efficiency, and compliance, regardless of which CPS your installer uses. To verify a licensed Competent Person Scheme, check the government website here.
This approach shifts the focus from the specific brand to the security and assurance the BRCC provides.
3. Share Educational Resources
As part of Certass’ commitment to reducing certification confusion, we’re producing content to inform homeowners about the BRCC. Share these resources with your customers to help them understand the certification process. Not only does this position you as an expert, but it also fosters a more trusting relationship with your customers. Check out Certified Competent
By proactively addressing certification confusion, you can reduce misunderstandings and build stronger customer relationships. Explaining the importance of the BRCC and the role of Competent Person Schemes like Certass demonstrates your professionalism and commitment to compliance. In a market where customers often feel uncertain, this simple clarification can make all the difference.