A Message from Jon Vanstone, Chair of Certass
21st May 2025 - By Danelle Vanstone
To All Our Valued Certass Members,
I want to take a moment to personally acknowledge the challenges many of you have experienced during the transition to our new Members Area.
This period has not been without its frustrations. I know from reports and direct feedback that, for many of you, the time spent navigating system issues is time taken away from what matters most: running your business, serving your customers, and staying on top of your installations. For that, I offer my sincerest apologies.
The Certass team and I remain fully committed to resolving the issues that have affected your experience. Every technical fault, point of confusion, or delay is being treated with the urgency and importance it warrants. We are working closely with our development partners to identify and address faults, and we are prioritising fixes that enable you to get back to your work as smoothly as possible.
This new platform was built with the aim of delivering a more efficient and user-friendly experience for our members. While we still believe in that aim, we recognise that the rollout has not met your expectations—or our own. That is something we are actively working to put right.
To those of you who have reached out, shared feedback, flagged issues, or supported others—thank you. Your input is driving real improvements. Your loyalty throughout this period has not gone unnoticed.
Please rest assured that we are here to help. Our team is available by phone, email, and live chat, and I encourage you to keep asking questions and reporting any problems you encounter. You matter to us. Your time matters. We are doing everything we can to ensure the system supports your work, rather than disrupts it.
Thank you for your patience, and thank you for being part of Certass. We will get this right—for you, and with you.
With appreciation,
Jon Vanstone
Chair, Certass Ltd.