Client Focus: Belonging to Certass is never a PANE for this sash window manufacturer and installer…
2nd March 2020 - By Jason Clemmit
We always love hearing how our members are reaping the benefits of the Certass brand. This London based sash window company tells us how their business has flourished since joining the Certass family fold…
Having previously been members of another government authorised scheme for many years, we decided to switch our company, Wandsworth Sash Windows over to Certass a few years ago. We officially became members of the Certass Competent Person Scheme (CPS) in August 2017. This essentially means that Certass have inspected our team of installers and surveyors to ensure they are competent in their work and have certified that our team meet the high standards held by Certass.
Why did we choose Certass?
When it comes to finding the right tradesperson for a project, whether commercial or domestic, trust is king and being recognised by a well-known and respected trade body is a fantastic endorsement and privilege. It helps us show our customers that our company and its products, services and standards are held in high regard. Customers can also feel rest assured that the work we complete for them will be officially certified, a must-have requirement if they are planning to sell their property at some point in the future.
We specifically chose to switch to Certass due to their efficiency in issuing customer certificates, something that the previous scheme we belonged to was not very quick at doing. It is often the case that customers lose their original certificates and only realise they need it when they are selling their property, at which point they need it ASAP. If certificates are slow at being issued it causes numerous calls from customers chasing them up that we waste precious time contending with. Certass are also excellent at helping customers with queries after installation which in this day and age is priceless for businesses.
The Certass logo is on all of our letterheads, published materials and website which immediately puts customers at ease when they receive a quote from us through the post, read one of our brochures or browse our company online. It’s not just customers that are assured by the Certass brand either, architects and other trades that have dealt with Certass previously and found them helpful are assured by our certification and are therefore confident when recommending us to their clients.
Wandsworth Sash Windows are now working towards becoming registered members of the Certass CQ-Assured Workmanship Scheme, as well as working towards being certified under the Certass Thermal Ratings Register (TRR) as a fabricator.
Author: Nathan Smith, Director
Wandsworth Sash Windows, London