The time taken to gain membership approval is dependent on the amount of time take by the applicant to submit the required information and book in an initial company vetting with one of our Auditors. Typically, we will review all submitted documents within 5 working days. We will then put you in contact with one of our Auditors who should contact you within 10 working days. Let us know if you need a priority audit as we try to facilitate this.
One of our Auditors will then arrange a mutually convenient time for a site inspection if you wish to upgrade your membership to one our certification scopes. Once the on-site vetting is successfully completed you will receive full membership within 5 working days.
You can register your installations directly via our website. We will notify the relevant local authority of your completed works and post the Building Regulation Compliance Certificate to the homeowner directly.
Certass, Assure and Fensa are all government approved Competent Person Schemes issuing Building Regulation Compliance Certificates to your customers for replacement window and door installations to their home. All Competent Person Schemes have the same government approval and therefore, the same status.
The government’s Ministry of Housing, Communities and Local Government department in England and Wales (MHCLG) does not stipulate that an individual contractor or company can only be a member of one Competent Person Scheme. Your Certass membership allows you to be a member of other Competent Person Schemes but you would need to check the membership rules with each other scheme to see if they prohibit you from joining more than one organisation.
Our government license and Scheme Rules require appropriate financial protection is provided to consumers. An independent backed guarantee (IBG) is required from a third party. This honours the terms of the guarantee to the consumer should you cease to trade. Certass can provide a list of our approved providers.
Yes we can. Certass Insurance Services can provide you with quotations for all your insurance needs.
Certass Insurance Services run by Kinnell Corporate has teamed up with CETA to provide Certass Members with an online quote facility for Public and Employers Liability insurance cover through a panel of insurance providers.
Certass Insurance Services are a trading name of Kinnell Corporate Limited. Certass Limited is an Introducer Appointed Representative of Kinnell Corporate Limited which is authorised and regulated by the Financial Conduct Authority: No 314946. Registered office : 14 Castle Street, Liverpool, L2 0NE. Registered In England, Company No: 531336 Policies are administered by CETA Insurance who are authorised and regulated by the Financial Conduct Authority. No:307824 Registered Office: CETA House, Cromwell Business Park, Chipping Norton, Oxon, OX7 5SR. Registered in England, company No : 02827690
Providing a contract to your customers is the only way to ensure you are protected in the event of a dispute. It is a Certass Scheme Rule that all Certass members provide a contract to their customers.
No, The Certass Competent Person Scheme (glazing scopes) only cover the replacement of windows and doors. For further advice and/or planning permission regarding porches, conservatories, or new builds, please contact the building control department / planning department of your local authority.
Yes, so long as you are replacing the roofline window “like for like”. If it is a new roofline installation or the aperture requires extending, you will need obtain certification from your local authority.
The company responsible for registering a homeowner’s installation is the company who has the contract and is legally bound with the homeowner. An installation can only be submitted to Certass if the contractor bound by the terms of the contract with the homeowner is a Certass member.
At Certass, all members are vetted to ensure that they offer good quality service, the best possible protection to the consumer in the event they cease to trade and, on those rare occasions when things don’t go right, have a procedure in place for the homeowner to make their complaint known. We advise all customers of Certass contractors to raise a complaint with the contractor in the first instance and only to refer to us if no resolution is agreed on.
The building envelope is the physical separator between the interior and the exterior environments of a building. It serves as the outer shell to help maintain the indoor environment and facilitate its climate control.