Not sure about something?

The time taken to gain membership approval is dependent on the amount of time take by the applicant to submit the required information and book in an initial company vetting with one of our Auditors. Typically, we will review all submitted documents within 3 working days. We will then put you in contact with one of our Auditors who should contact you within 10 working days. Let us know if you need a priority audit as we try to facilitate this.

One of our Auditors will then arrange a mutually convenient time for a site inspection if you wish to upgrade your membership to one our our certification scopes. Once the on-site vetting is successfully completed you will receive full membership within 5 working days.

No, you can only register jobs that have been completed after your membership has been approved for Competent Person certification.

You can either register your installations directly via our website or you may fax your installation data to us. Please note that there will be an additional charge for installations registered by fax. We will notify the relevant local authority of your completed works and post the Building Regulation Compliance Certificate to the homeowner directly.

No, only the homeowner’s address, certificate number and window and door count are shown.

Please contact our offices on telephone number 01292 292099 to ensure that your membership is up to date. One of our team will be more than happy to help you with this.

The building regulations in England and Wales state that all completed replacement window and door installations are to be registered within 30 days of completion of works.

Certass, BSI and Fensa are all government approved Competent Person Schemes issuing Building Regulation Compliance Certificates to your customers for replacement window and door installations to their home. All Competent Person Schemes have the same government approval and therefore, the same status.

The government’s Communities and Local Government department in England and Wales (CLG) does not stipulate that an individual contractor or company can only be a member of one Competent Person Scheme. Your Certass membership allows you to be a member of other Competent Person Schemes but you would need to check the membership rules with each other scheme to see if they prohibit you from joining more than one organisation.

An IBG is an insurance backed guarantee which is a low cost insurance policy that honours the terms of your guarantee to your customer in the event you should cease to trade. 

Certass does not itself provide insurance backed guarantees contact our office for a list of providers may be useful for prospective Certass applicants.

Contact: [email protected]

Please note, Certass cannot recommend one particular provider of insurance backed guarantees over another. Any IBG provider will be considered as long as the scheme criteria is met.

Yes we can. Certass Insurance Services can provide you with quotations for all your insurance needs.

Certass Insurance Services run by Kinnell Corporate has teamed up with CETA to provide Certass Members with an online quote facility for Public and Employers Liability insurance cover through a panel of insurance providers.

Please call the Certass office on telephone number 01608 647 653 and ask to speak to a member of staff from Certass Insurance Services.

Or alternatively get a quote online:

GET QUOTE >

If you have any problems please call 01608 647653 with your reference 229193435255. Certass Insurance Services are a trading name of Kinnell Corporate Limited. Certass Limited is an Introducer Appointed Representative of Kinnell Corporate Limited which is authorised and regulated by the Financial Conduct Authority: No 314946. Registered office : 14 Castle Street, Liverpool, L2 0NE. Registered In England, Company No: 531336 Policies are administered by CETA Insurance who are authorised and regulated by the Financial Conduct Authority. No:307824 Registered Office: CETA House, Cromwell Business Park, Chipping Norton, Oxon, OX7 5SR. Registered in England, company No : 02827690

Providing a contract to your customers is the only way to ensure you are protected in the event of a dispute. It is a Certass scheme rule that all Certass members provide a contract to their customers.

No, The Certass Competent Person Scheme only covers the replacement of windows and doors. For further advice and/or planning permission regarding porches, conservatories, commercial properties or new builds, please contact the building control department / planning department of your local authority.

We can provide TrustMark Certification for this type of work to give your customers suitable assurances.

Yes, so long as you are replacing the roofline window “like for like”. If it is a new roofline installation o r the aperture requires extending, you will need obtain certification from your local authority.

The company responsible for registering a homeowner’s installation is the company who has the contract and is legally bound with the homeowner. An installation can only be submitted to Certass if the contractor bound by the terms of the contract with the homeowner is a Certass member.

At Certass, all members are vetted to ensure that they offer good quality service, the best possible protection to the consumer, in the event they cease to trade, and on those rare occasions when things don’t go right, have a procedure in place for the homeowner to make their complaint known. TrustMark, the government backed initiative in England and Wales that helps consumers find reliable and trustworthy tradesmen, has recognised this and has agreed that all Certass members qualify for TrustMark Membership. We advise all customers of Certass contractors to raise a complaint with the contractor in the first instance and only to refer to us if no resolution is agreed on.

It is a requirement of the terms set out in the licence granted by the government’s Communities and Local Government department in England and Wales that all our members have this in place. 

The building envelope is the physical separator between the interior and the exterior environments of a building. It serves as the outer shell to help maintain the indoor environment and facilitate its climate control.

The Certass ADR service membership does not include an additional annual fee. Case fees are charged at the rates shown here

It is a condition of Certass membership to enter into the ADR process where a consumer raises a complaint.

Terms and conditions can be found here.