Complaints About Certass

At Certass Limited (Certass), we strive to provide a first class service to all our contractors, our contractors’ customers and our business partners. However, there may be an occasion when you are not happy with the service that you have received, and would like to make a complaint about our service.

If you have a complaint regarding a Certass certification member please follow the complaints procedures detailed on our Complaints About Our Members page.

If the complaint is regarding the service you have received from Certass, please use the webform below to contact us. Please note we cannot accept complaints other than via the webform below.

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    When you complain about our service, Certass will:

    Please note:

    The decision resolving the complaint or appeal shall be made by, or reviewed and approved by, person(s) not involved in the certification activities related to the complaint or appeal.

    To ensure that there is no conflict of interest, personnel (including those acting in a managerial capacity) who have provided consultancy for a client, or been employed by a client, shall not be used by the certification body to review or approve the resolution of a complaint or appeal for that client within two years following the end of the consultancy or employment.

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