Homeowners FAQs >

Not sure about something? Please see the following list of commonly asked questions, or, if you can’t find what you need please contact us.

What is Certass and what does it cover?

Certass is a UKAS approved certification scheme that checks individual contractors and companies competence against set standards. Our scope of certification is shown on this websites home page.

Is Certass government approved and how do I check this?

Certass is a government approved Competent Person Scheme (CPS) in England and Wales and was granted its license on 6th April 2006. You can check the validity of our government approval by visiting the Communities and Local Government’s website at www.communities.gov.uk . Certass is independently checked annually by UKAS (United Kingdom Accreditation Service)

What is a Competent Person Scheme?

Competent Person Schemes were set up by the government to provide an alternative to submitting a building notice or to using an approved Local Authority inspector for certain home improvements. Members of Competent Person Schemes are able to self-certify that their work meets current building regulations and are also able to register the work with the local authority on behalf of the homeowner.

Do Certass inspect all the installations carried out by a Certass contractor?

Certass inspects a percentage of each registered Certass contractors work to ensure that current standards of building regulations are complied with.

How do I get my Building Regulation Compliance Certificate?

Certass will issue the Building Regulation Compliance Certificate directly to the homeowner within 7 working days of receiving notification of the completed works from your Certass contractor.

Do I need a Building Regulation Compliance Certificate for my replacement window and/or door installation?

Since 1st April 2002, all replacement window and door installations must be covered by a Building Regulation Compliance Certificate issued either from a member of an authorised Competent Person Scheme or directly from the building control department of your local authority.

I haven't received my Certass Building Regulation Compliance Certificate, What do I do?

Please telephone our offices on 01292 292099 to check that your Certass contractor has registered your installation with us. If your details are registered we will check the date your certificate was posted to you. If you haven’t received your certificate and it’s within 28 days of our original date of issue, we will send you another certificate free of charge by 2nd class post witihin 7 working days. There will be a small charge of £18 inclusive of VAT for any certificate we re-issue where 28 days or more has passed since the original date of issue. If your installation is not registered with us, you will need to contact your contractor and arrange for them to register the works with us. We will notify your local authority on your behalf and issue your Building Regulation Compliance Certificate with working 7 days.

Will Certass issue my Building Regulations Compliance Certificate if I use an individual or company who is not a Certass member?

No. Certass is only permitted to issue Building Regulation Compliance Certificates for works carried out and completed by current Certass members.

How do I get a Building Regulation Compliance Certificate if I buy the windows and/or doors myself and arrange a friend to fit them?

You will need to apply for consent from the building control department of your local authority before beginning your installation works. Your local authority will make a charge when inspecting the completed works.

Do I need a Building Regulation Compliance Certificate if I'm only replacing the glazing unit in my window?

No. This is classed as a repair and Building Regulation Compliance Certificates are only required for complete replacement, ie. glazing unit and frame.

When I've chosen the contractor to carry out my installation, how do I know that he can self-certify works to my property?

Your contractor will be able to advise you which Competent Person Scheme he is a member of. Before agreeing or making any payment to the contractor for the intended works, it is always best to independently verify with the scheme directly that a valid membership is held for the contractor.

Who will notify my local authority of the replacement windows and/or doors to my property?

Certass will notify your local authority of your completed installation providing the works have been carried out by a current Certass contractor.

When I come to sell my house, do I keep the Building Regulations Compliance Certificate for the installation I paid for?

No, your solicitor will need to pass the Building Regulation Compliance Certificate to the buyer’s solicitor in order to complete the sale of the property.

I'm selling my property and my solicitor has not asked for my Building Regulation Compliance Certificate. Does he need it?

Yes, your solicitor will need to Building Regulation Compliance Certificate in order to complete the sale of your property.

My solicitor advises me it is not necessary to have a Building Regulations Compliance Certificate (BRCC) to sell my home, as they can provide me with an indemnity insurance, is this correct?

All homeowners having replacement windows and door installations fitted after 1st April 2002 are required to have a Building Regulation Compliance Certificate for their completed works. It is important that you can produce a Building Regulation Compliance Certificate to show that installation complied with the building regulations at the time the work was carried out. If the installation does not comply with building regulations, the work will not be legal and you could be prosecuted and fined up to £5000.

I'm selling my house and I've lost or misplaced my Building Regulation Compliance Certificate issued by Certass. What should I do?

Contact Certass on 01292 292099 and you can order a replacement. There is a small charge of £18 including VAT for replacement certificates ordered 28 days after original issue date.

Does the Certass scheme cover new build properties or porches and conservatories?

No, these are outside of the Certass remit. For further information on these, you need to contact the building control department of your local authority.

Does the Certass scheme cover windows in my roof?

Yes, providing it is replacing a window in your roof of exactly the same size. If it’s a different size or if you’re installing a brand new window in your roof, you will need planning permission from your local authority.

Will my contractor provide me with an insurance backed guarantee for my installation?

All Certass registered Competent Person contractors are required to provide an insurance policy from his chosen provider, to cover his own guarantee, should he cease trading.

What do I do if I have a complaint about or am in dispute with a Certass contractor?

 Please click here for the process to follow in the event of a dispute with a Certass contractor.