FIND A CONTRACTOR BANNER

Enter your postcode to find your nearest certass registered contractor >

The ‘find a contractor’ service is provided for the benefit of the homeowner only.

This service may not be used for the benefit of commercial organisations, particularly with respect to the facilitation of targeted marketing. Certass shall investigate any allegations of abuse of this system seriously, and if necessary – will take appropriate action in order to protect our members.

On using the Contractor search function you will be presented with a random list of the 10 nearest contractors.

Contractor Search Link

The contractor search will open in a new tab.

You will be shown the types of work the contractor is certified to carry out by us and the status and scope of their membership.

find-a-contractor-man

About Our Contractors >

All Certass contractors are regularly assessed and inspected. This includes a lengthy audit with the contractor on their premises for Government licensed schemes.

The contractor’s paperwork is also checked to ensure that his business procedures meet the requirements of Government endorsed standards.

Certass members have direct access to a range of industry experts for immediate clarification and technical advice on building regulations via a technical helpline as well as online access to a technical manual which is updated at regular intervals.

Certass Competent Person membership requires that a contractor must be able to provide customers with:

  • Protection of any deposit taken
  • A  guarantee covering the completed installation
  • An insurance policy to cover this guarantee should the contractor cease trading
  • Suitably qualified and assessed site operatives

As part of the on-going training given to members, Certass carries out random inspections on a percentage of a contractor’s work. This covers both in-progress and completed installations and ensures the work has been carried out in accordance with current building regulations.

The Process >

1. Before work begins >

Certass contractors will provide you with a consumer contract explaining the work to be undertaken.

We recommend you make use of TrustMark’s free consumer contract app to ensure that there are no misunderstandings regarding your requirements.

Certass contractors will provide you with protection to cover your deposit through an independent insurance backed guarantee provider.

2. After Completion >

All Certass contractors are required to provide all of their customers with a written guarantee to cover the installation work.

Furthermore, Certass contractors are required to provide you with additional piece of mind in the form of an Insurance Backed Guarantee.

This covers the contractors written guarantee in the event that they cease to trade.

3. Registration >

Once the work has finished, your Certass contractor will register your installation with Certass within 21 days of the installation being deemed complete.

On your behalf Certass will, where applicable for Building Regulation requirements, notify your Local Authority of the installation completed at your property address. Certass will issue you with your legally required Building Regulation Compliance Certificate as proof of compliance*.

*This will be required by your solicitor should you wish to sell your property. If you’ve lost your certificate, either you or your solicitor can contact Certass directly and order a replacement. There is a small charge of £18 including VAT for replacement certificates ordered 28 days after original issue date.

If There’s
a Problem >

 

COMPLAINTS

All Certass contractors must have a formal complaints procedure in place. 

Contact them directly for a copy of their complaints procedure and ensure you keep full records of any communications or conversations with the contractor.

In the event that you are still dissatisfied and the contractor has not been able to resolve your complaint after fully exhausting their complaints procedure, you can contact Certass for an independent investigation of your complaint. Click here  for the Certass complaints procedure.

Please ensure that when writing to us, you include all copy correspondence between you and your contractor and send to Certass Ltd, PO BOX 26332, Ayr, KA7 9BJ or email us at [email protected]

Definition of Company Marks >

COMP_PERSON

SCOPE OF CERTIFICATION >

Provision and maintenance of a suitable level of management systems, processes, consumer financial protection, and trained site operatives to meet the DCLG Conditions of Authorisation.

The business registered meets the requirements of the DCLG license terms to self-certify installations under regulations 4 & 7 of the Building Regulations effective in England and Wales and is registered with the Certass certification scheme.

An on-site audit has taken place; at this point the contractor may advertise and market it’s services as a competent person scheme installer.

Our Competent Person Scheme is operated under direct license from DCLG (Department for Communities and Local Government).

EEM BANNER

SCOPE OF CERTIFICATION >

Provision and maintenance of a suitable level of management systems, processes, consumer financial protection, and trained site operatives to meet the requirements of PAS2030.

The business registered meets the requirements of PAS2030 to install Energy Efficient Measures. The installing company will be able to install measures under ECO.

Our PAS2030 Energy Efficient Measures scheme is UKAS accredited. To gain certification the installer must have a current copy of PAS2030 and operate a Quality Management system in-line with the PAS2030 requirements.

SCOPE OF CERTIFICATION >

Provision and maintenance of a suitable level of management systems, processes and workmanship standards to meet the CQ-Assured scheme requirements.                                          

The business registered meets the requirements of the Certass CQ-Assured scheme in relation to consumer charter, complaints handling, issuing of consumer contracts, liability insurance requirements, guarantee issue and workmanship.

The CQ-Assured scheme is not a Building Regulation notification scheme. Where Building Regulation notification is required it must be done via either Local Authority, Approved Inspector or Competent Person Scheme as appropriate.

COMP_VETTED

SCOPE OF CERTIFICATION >

Provision and maintenance of a suitable level of management systems and processes to meet the Certass scheme requirements.

The business registered meets the requirements of the Certass scheme in relation to having; complaints handling policy, consumer contract, Pubic and Employer liability insurance requirements and guarantee wording. No on-site inspection has taken place and the company is not registered to self- certify under the building regulations.

 

SCOPE OF CERTIFICATION >

Provision and maintenance of a suitable level of management systems, processes and thermal calculations to meet the TRR scheme requirements.

The business registered meets the requirements of the TRR scheme in relation to submission calculated data for the thermal performance of its window and door products conforming to the requirements of EN10077-1 & 2 and suitable management processes for production of window and door products from order to customer delivery.

TRUST_MARK

SCOPE OF CERTIFICATION >

Provision and maintenance of a suitable level of management systems, processes and workmanship standards to meet the TrustMark scheme requirements.                                          

The business registered meets the requirements of the TrustMark scheme in relation to complaints handling, issuing of consumer contracts, liability insurance requirements, guarantee issue and workmanship.