Certass contractors will provide you with a seven day cooling off period. This means that, should you change your mind about the works you have legally agreed to, you can exercise your right to cancel the contract within seven days by writing to the contractor directly. We would recommend that this is sent by recorded delivery.
Certass contractors will provide you with protection to cover your deposit through an independent insurance backed guarantee provider.
All Certass contractors are, at a minimum, required to provide all of their customers with a written guarantee with a duration of 10 years. Furthermore, Certass contractors are able to provide you with additional piece of mind in the form of an Insurance Backed Guarantee. This covers the contractors written guarantee in the event that they cease to trade.
Once the work has finished, your Certass contractor will register your installation with Certass within 30 working days of the installation being deemed complete.
On your behalf, Certass will notify your Local Authority of the replacement window and door installations completed at your property address. Certass will issue you with your legally required Building Regulation Compliance Certificate as proof of compliance. This will be required by your solicitor should you wish to sell your property. If you've lost your certificate, either you or your solicitor can contact Certass directly and a replacement will be issued at no cost.
All Certass contractors must have a formal complaints procedure in place.
In the event that you are still dissatisfied, you can contact Certass for an independent investigation of your complaint. Click here for the Certass complaints procedure.
Please ensure that when writing to us, you include all copy correspondence between you and your contractor and send to Certass Ltd, 37 Carrick Street, Ayr, KA7 1NS or email us at
